Safe, Dependable Medical Transport Across West Michigan
Specialized ambulatory and wheelchair-accessible transportation based in Kent County and Southeast Grand Rapids. Offering local, regional, and cross-state trips tailored to your absolute mobility needs. Every trip is subject to availability and manual confirmation.
Our Services
Ambulatory Transport
Safe, comfortable medical transport utilizing our professional fleet of modern SUVs. Specially designed for passengers who require standard-seat transfers and a reliable, high-tier ride to their clinical appointments, senior centers, or personal engagements.
Wheelchair-Assisted Transport
Full-service mobility transport utilizing specialized Wheelchair Accessible Vans (WAV). Perfect for non-ambulatory or wheelchair-bound patients requiring certified ramp entries, physical boarding help, and heavy-duty structural tie-down security.
Regional & Medicare Transit
Comprehensive service footprint across Kent, Muskegon, Ottawa, Newaygo, and Allegan counties. Private-pay and facility-billed trips are available. Some Medicare Advantage plans include transportation benefits; coverage, authorization, and our participation must be confirmed with the plan before travel. We do not process Medicaid.
Our Booking Process
01
​Trip Request
Submit your ride details online using our Request a Ride form.
02
Manual Review
We manually review your request and check availability before confirming any trip.
03
Start Your Trip
Once confirmed, you will receive trip details from our team before your trip begins.
Regional Service Network
Muskegon Main Site
Muskegon & Newaygo counties
770 W Sherman Ave, Muskegon, MI
Hamilton Secondary Hub
Ottawa & Allegan counties
Hamilton Facility Base
Ada / SE Grand Rapids East Base
Kent & Ionia counties
Ada Base / Southeast Grand Rapids
Fleet capability: Multi-SUV ambulatory transport + Wheelchair Accessible Vans (WAV).
​Transportation Questions
​What vehicle classes are utilized for medical transit?
Port City Med Transit manages a specialized fleet consisting of full-size modern SUVs for ambulatory individuals and fully certified Wheelchair Accessible Vans (WAV) optimized for wheelchair-assisted configurations.
​Is insurance and training in place?
Yes. The owner maintains appropriate insurance and CPR/First Aid/BLS qualifications. Every trip is subject to availability and manual confirmation.
What insurance or billing parameters are accepted?
We accept private-pay inquiries from individual households, senior living communities, and assisted care homes. Some Medicare Advantage plans include transportation benefits; coverage, authorization, and our participation must be confirmed with the plan before travel. We do not process Medicaid.
Are dedicated wheelchair-accessible vans available on demand?
Yes. We operate structurally customized Wheelchair Accessible Vans (WAV) to transport wheelchair-bound passengers safely. Please specify your exact boarding requirements on our digital intake form so our dispatch can deploy the appropriate vehicle asset. Every trip remains subject to availability and manual confirmation.
Who provides the transportation?
Services are provided by Port City Transit and Services Inc., operating publicly as Port City Med Transit. Ambulatory SUV and wheelchair-assisted WAV trips are available by request, subject to availability and manual confirmation.