Frequently Asked Questions
Is Port City Med Transit currently operating?
Our ambulatory SUV and wheelchair-assisted WAV transportation services are operating across West Michigan. Request your trip online; every trip is subject to availability and manual confirmation.
What qualifies as ambulatory transport?
Ambulatory transport is for passengers who can walk independently or with minor assistance and can safely transfer into a standard SUV seat.
Do you offer wheelchair accessible (WAV) services?
Our multi-class fleet includes specialized Wheelchair Accessible Vans (WAV) for wheelchair-assisted transportation. Specify boarding and securement requirements on the ride-request form. All trips are subject to availability and manual confirmation.
Is my ride automatically confirmed once requested?
No, all ride requests require manual confirmation from our dispatch team to ensure vehicle availability and scheduling compatibility.
What safety measures are in place?
Your safety is our priority. We utilize real-time GPS tracking, maintain verified insurance, and our drivers hold CPR, First Aid, and BLS certifications.
How can I contact dispatch?
You can reach our team at dispatch@portcitymedtransit.com for scheduling inquiries or site-related questions.
​Secure Rides
We offer ambulatory SUV and wheelchair-assisted WAV transportation across West Michigan. Every trip features real-time GPS and customer alerts. Request your trip online or email dispatch@portcitymedtransit.com
Professional Transportation
Port City Med Transit focuses on insured ambulatory and wheelchair-assisted transportation, with the owner holding CPR, First Aid and BLS qualifications. Our regional network uses modern SUVs and specialized Wheelchair Accessible Vans (WAV).